Brompton House apartment booking terms and conditions

Booking procedure

Our apartments can be booked in much the same way as a hotel. Simply forward your name, home or business address and contact telephone number by email. If possible please use our enquiry form to specify number of occupants and any additional services that you may require. Do feel free to mention anything you may feel is important in the free text box. Our reservations staff will contact you with details of apartments which best match your requirements.

Advance deposits

At the time of booking we will either require a deposit or full payment depending on the price plan. Deposits may be charged to your credit card unless we have requested payment by bank transfer. The value of the deposit or payment will vary according to the particular apartment, price plan and the lead time between reservation and check in date.

Advance booking rates and discounted reservations

Discounted rates are offered on selected apartments and are subject to availability and terms. Note that for these reservations full payment may be required at the time of booking. Guests benefiting from discounted apartment rates are not excluded from special deals on travel and other manager's discounts. Brompton House member's accounts will be debited for reservations at the time of booking.

Security deposit

An imprint of your credit card will be taken at check in. This is to cover any incidental expenses you may incur or charges that may become due during your stay.

Payment by credit cards

We accept the following card types: American Express, Master Card, Switch/Maestro, Visa, Solo, Delta

Check-in & check-out times

Check-in is from 15:00 hours and check-out is by 11:00 hours.

Cancellation policy

Notice of cancellation is required in writing. Refunds are dependent on terms of booking. Promotional or advance booking rates are non-refundable.

If you cancel less than 30 days prior to arrival you may be charged for the total stay subject to the re-letting of your apartment. Invoices will be provided in the event claims need to be made from travel insurance. We advise all guests to ensure adequate travel insurance is in place to cover costs of cancelled travel and accommodation.

Minimum rental period

Although we welcome guests for short stays, a supplement may be charged for short durations to cover changes of linens, towels and housekeeping charges. The charge will be based on the number of guests and beds in an apartment and will be made clear to the guest at the time of booking.

Identification

Photo identification is required for guests at check in.

Non-smoking policy

It is against UK law to smoke in all enclosed and substantially enclosed public places and workplaces. This legislation included all Brompton House apartments and common parts within the buildings. Failure to comply with UK smoking laws will render guests or smokers liable for prosecution as they will be committing a criminal offence. Should a guest choose to ignore this smoking policy Brompton House may cancel the reservation and ask the guest to leave the property without notice or refund.

Cleaning charges

The cost of basic cleaning charges together with supply of towels and linens is included in our charges. However, in the event the apartment is left in an unacceptable condition at check out we reserve the right to make additional charges. Very short stays at peak times may result in additional cleaning charges.

Transfers and other services

If you require collection from airports or stations please provide flight details at the time of booking. Full concierge service is available on request. We can provide taxis and chauffeur drive, tours of London, personal tour guides, tables at the best restaurants or tickets for shows, games, the opera or ballet and discounted travel across London.